Frequently Asked Questions

We create and curate single-serve snacks specifically for the hair and beauty industry.

No basic biscuit bowls, oversized supermarket packets or half-opened bags sitting in the staff room. Our snacks are designed to look good in your salon, make serving clients easy and create a small moment they'll actually remember.

Individual serves make it easy to give every client a fresh snack without handling shared food or opening an entire packet.

They also help salons manage portions, reduce opened-product waste and keep snacks looking fresh and presentable between appointments.

Start with our Salon Trial Pack. It's an easy way to try a selection of Salon Snack Co favourites before deciding what deserves a permanent spot in your salon.

You can also jump straight into one of our Variety Boxes if you're ready to stock up.

Hair salons are where Salon Snack Co started, but our snacks are designed for the wider hair and beauty industry.

They're ideal anywhere clients spend time in the chair and a little extra hospitality can make the experience better.

Keep your snacks in a cool, dry place away from direct sunlight and heat.

Chocolate products are particularly sensitive to high temperatures, so we recommend keeping them somewhere temperature stable during warmer months.

Our snacks are made to give salons plenty of time to work through their stock.

Our Almonds and Mini Pretzels have a 12-month shelf life from production, while our Popcorn has a 9-month shelf life from production.

The best-before date for your specific batch is printed on the individual packaging.

Ingredients vary across the Salon Snack Co range. Our products include ingredients such as chocolate, roasted almonds, popcorn, pretzels and other carefully selected ingredients depending on the product.

Please check the individual product information and packaging for the full ingredient list.

No. Dietary suitability and allergens vary between products.

Ingredients and allergen information are clearly displayed on our product packaging. If you or your client has a food allergy or specific dietary requirement, always check the individual product information before consuming.

Our popcorn is cooked in traditional carnival kettles, creating its flavour as it pops rather than simply adding flavour afterwards.

It's then bagged fresh to help lock in that signature popcorn aroma and crunch.

They can be. Australian summer temperatures can create challenging conditions for shipping chocolate.

We do our best to manage orders appropriately, however we cannot guarantee that chocolate products will not be affected by heat while in transit.

Orders are dispatched from our Gold Coast warehouse.

Our standard dispatch timeframe is 1–3 business days after receiving your order. We also offer same-day dispatch on Monday and Wednesday for eligible orders placed before 11:00am.

Delivery to metropolitan areas of Queensland, New South Wales and Victoria usually takes around 2–4 business days after dispatch.

For other states and non-metro locations, please allow up to 5-7 business days from dispatch.

Courier delays can occasionally affect these timeframes.

We ship exclusively with Australia Post and StarTrack, giving us reliable delivery coverage across Australia.

The carrier used for your order will depend on your location and order size.

Once your order has been dispatched, use the tracking information sent to the email address attached to your order.

This will give you the latest delivery updates directly from the courier handling your parcel.

We select Authority to Leave by default so the courier can leave your parcel in a safe location if nobody is available to accept it.

If you don't want Authority to Leave, add a note when placing your order or email us as soon as possible after ordering.

Absolutely. If your salon is difficult to find, located inside a complex, has limited access or requires specific delivery instructions, add them to your order notes at checkout.

We'll pass the relevant information to the delivery partner where possible.

Start by checking the tracking information supplied with your dispatch confirmation.

If your parcel appears delayed, missing or the tracking doesn't make sense, email us at hello@salonsnackco.com.au and we'll help investigate it.

Yes! We currently ship across Australia and New Zealand.

For New Zealand orders, live shipping rates are calculated at checkout based on your order size and delivery location, so you'll see the exact shipping cost before completing your purchase.

Yes. Selected Salon Snack Co products are available on subscription, so your salon snacks can arrive automatically based on the frequency you choose.

It's our answer to getting halfway through a busy week and realising somebody forgot to restock the snack drawer.

Yes. Eligible subscriptions receive a saving compared with purchasing the same products as individual one-off orders.

The exact saving is displayed when selecting the subscription option on the relevant product.

Yes. You can change, pause or cancel your subscription at any time using the subscription management links provided in your order emails.

If you get stuck or would rather we take care of it for you, simply email us at hello@salonsnackco.com.au and we'll happily adjust your subscription for you.

Because Salon Snack Co products are food items and considered perishable, we aren't able to accept standard change-of-mind returns.

If something is wrong with your order or product, however, please contact us. We'll always consider an appropriate refund or replacement for defective items.

Email hello@salonsnackco.com.au with your order details, a description of the issue and photos where relevant.

That gives us what we need to review the issue quickly and determine the appropriate solution.

Approved refunds are returned to the original payment method.

Please allow approximately 2–3 business days for the refund to appear on your statement after it has been processed.

If a replacement is approved, we'll send the replacement at no additional charge.

Please allow up to 7 business days for it to arrive, depending on your location and courier delivery times.