Refund policy

We want you to be happy with every Salon Snack Co order. If something isn't right, tell us and we'll work with you to sort it out.

Change of Mind

Because our products are food items and considered perishable goods, we aren't able to accept returns or exchanges for change of mind.

Please check your order carefully before completing your purchase.

Damaged, Incorrect or Defective Products

If your order arrives damaged, incorrect or you believe a product is defective, email us at hello@salonsnackco.com.au as soon as possible.

Please include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging where relevant

This gives us what we need to assess the issue quickly.

Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Missing Items

If something is missing from your delivery, email hello@salonsnackco.com.au with your order number and details of the missing item and we'll investigate it.

Chocolate & Hot Weather

Chocolate products can be sensitive to heat during transit, particularly during Australian summer conditions.

While we take reasonable care when dispatching orders, we cannot guarantee that chocolate will not soften or melt while travelling through the carrier network.

Heat-related changes during delivery do not automatically mean a product is defective. We'll assess any concerns reasonably and in accordance with your rights under Australian Consumer Law where applicable.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow approximately 2–3 business days after processing for the refund to appear on your statement. Your bank or payment provider may occasionally take longer.

Replacements

If a replacement is approved, we'll send it at no additional charge.

Delivery time will depend on your location and the applicable delivery service.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

Need help?

Email hello@salonsnackco.com.au and we'll help you out.