Shipping policy
We know running out of salon snacks mid-week isn't ideal, so we aim to get orders packed and moving as quickly as possible.
Dispatch
All orders are dispatched from our Gold Coast warehouse.
Our standard dispatch timeframe is 1–3 business days after your order is placed.
We also offer same-day dispatch on Monday and Wednesday for eligible orders placed before 11:00am AEST, excluding public holidays and unusually busy periods.
Once your order has been dispatched, you'll receive tracking information by email.
Delivery within Australia
We ship exclusively with Australia Post and StarTrack.
As a guide, delivery after dispatch usually takes:
- QLD, NSW and VIC metropolitan areas: approximately 2–4 business days.
- Other states and non-metropolitan areas: approximately 5–7 business days.
These are estimated delivery timeframes rather than guaranteed delivery dates. Delays can occasionally occur once an order is with the carrier.
Flat Rate Shipping Costs Australia Wide
We offer two competitive flat rate shipping options to anywhere in Australia.
Standard Shipping is $29.95 including GST per order placed.
Express Shipping is $39.95 including GST per order placed.
New Zealand Shipping
Yes, we ship to New Zealand.
Shipping rates are calculated live at checkout based on your order size and delivery location, so you'll see the exact shipping cost before completing your purchase.
Delivery times to New Zealand can vary depending on your location and the service available. Tracking will be provided once your order has been dispatched.
Any customs duties, import taxes or other charges imposed by New Zealand authorities are the responsibility of the customer where applicable.
Authority to Leave
Our Australian deliveries are sent with Authority to Leave by default, allowing the carrier to leave your order in a safe location if nobody is available to accept it.
If you don't want Authority to Leave, please add a note to your order at checkout or email hello@salonsnackco.com.au as soon as possible after ordering.
Please make sure there is a suitable and secure location for your parcel to be left.
Delivery Instructions
If your salon is inside a shopping centre or complex, difficult to find, has limited access or requires specific delivery instructions, please add these to your order notes at checkout.
We'll pass relevant instructions to the carrier where possible, although we can't guarantee that every delivery instruction will be followed.
Tracking Your Order
Tracking information will be emailed to you once your order has been dispatched.
If your parcel appears delayed, missing or the tracking doesn't make sense, email hello@salonsnackco.com.au and we'll help investigate it.
Incorrect Delivery Addresses
Please double-check your delivery details before completing your order.
If an incorrect or incomplete address results in an order being returned to us or requiring redelivery, additional shipping costs may need to be paid before we can resend the order.
If you notice an error before your order has been dispatched, contact us straight away and we'll do our best to fix it.
Hot Weather & Chocolate
Chocolate and hot Australian weather aren't always best friends.
During warmer months, chocolate products may soften or melt while in transit. We take reasonable care when dispatching orders, but we cannot control temperatures once a parcel has entered the carrier network.
This does not affect any rights you may have under the Australian Consumer Law where applicable.
Need help?
Email hello@salonsnackco.com.au and we'll help you out.