Privacy Policy

Last updated: 11 August 2026

Salon Snack Co is operated by The Nourishing Body Co Pty Ltd t/a Salon Snack Co (ABN 56 645 649 430).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit salonsnackco.com.au, purchase from us, subscribe to our communications, contact us or otherwise interact with Salon Snack Co.

We take the privacy of our customers and website visitors seriously and aim to handle personal information responsibly and transparently.

1. Information We Collect

The information we collect depends on how you interact with us and may include:

Contact information, such as your name, email address, phone number, business or salon name and delivery address.

Order information, including products ordered, billing and shipping details, order history, transaction information and delivery information.

Account and subscription information, where you create an account or subscribe to recurring deliveries.

Payment information required to process a purchase. Payment details are generally processed securely by Shopify and our payment providers rather than being stored directly by Salon Snack Co.

Communications, including emails, enquiries, customer service requests, reviews, competition entries or other information you choose to send us.

Website and device information, including IP address, browser type, device information, pages viewed, interactions with our website, referral information and other website usage data.

2. How We Collect Information

We may collect information:

• directly from you when you place an order, create an account, subscribe, complete a form or contact us;

• automatically when you visit or interact with our website;

• through cookies, pixels and similar technologies;

• through Shopify and other service providers that help operate our website and fulfil orders; and

• from marketing, analytics, advertising and other business platforms we use.

3. How We Use Your Information

We may use personal information to:

• process payments and fulfil orders;

• arrange shipping and provide delivery updates;

• manage customer accounts and subscriptions;

• respond to enquiries and provide customer support;

• process refunds, replacements and other order issues;

• send transactional emails and service communications;

• send marketing communications where permitted;

• understand how customers use our website;

• improve our website, products, customer experience and marketing;

• measure the effectiveness of campaigns and promotions;

• prevent fraud and protect our website and business;

• maintain business and accounting records; and

• comply with legal and regulatory obligations.

We only use personal information for purposes reasonably connected with our business or as otherwise permitted or required by law.

4. Website Analytics & Microsoft Clarity

We use website analytics and performance tools to understand how visitors interact with Salon Snack Co online.

This includes Microsoft Clarity, which helps us understand website behaviour through tools such as session recordings, interaction data and heatmaps.

These technologies may collect information about your device, browser, IP address and how you interact with our website, such as pages viewed, clicks, scrolling and navigation behaviour.

We use this information to identify problems, understand customer behaviour and improve the website and shopping experience.

We may also use other analytics, advertising and measurement technologies from time to time.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and support marketing and advertising.

Some cookies are necessary for functions such as shopping carts, checkout and account access.

Others may help us understand how visitors use our website or measure marketing performance.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

6. Marketing Communications

If you subscribe to our email marketing or otherwise consent to receive marketing communications, we may send you information about products, offers, launches and Salon Snack Co news.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order, account or subscription.

7. How We Share Information

We do not sell your personal information.

We may disclose information to trusted service providers where reasonably necessary to operate Salon Snack Co.

These may include:

• Shopify and ecommerce service providers;

• payment processors;

• Australia Post, StarTrack and other logistics providers involved in fulfilling an order;

• subscription and account management providers;

• email and marketing platforms;

• analytics and website performance providers, including Microsoft;

• advertising and measurement platforms;

• IT, hosting and security providers;

• accountants, professional advisers and business service providers; and

• government, regulatory or law enforcement authorities where disclosure is required or permitted by law.

We aim to provide these parties only with information reasonably necessary for the services they provide.

8. Shopify

Our online store is hosted by Shopify.

Shopify processes certain customer and website information to provide ecommerce, checkout, payment, account and related services.

Shopify may process information in accordance with its own privacy policies and practices.

9. Overseas Processing

Some of the technology and service providers we use operate internationally or store and process information outside Australia.

As a result, personal information may be processed or stored in countries outside Australia, including through global cloud, ecommerce, analytics, marketing and technology providers.

Where reasonably practicable, we take steps appropriate to the circumstances when selecting and dealing with service providers that handle personal information.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We use established ecommerce and technology providers and restrict access to personal information to those who reasonably require it for business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and accounting records, resolving disputes and meeting legal obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to our legal obligations.

12. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing a request.

Email hello@salonsnackco.com.au and we'll help you.

13. Privacy Questions or Complaints

If you have a question or concern about how we have handled your personal information, please contact us at hello@salonsnackco.com.au.

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable timeframe.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

14. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We don't control the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.

15. Children

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children through our website without appropriate involvement of a parent or guardian where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business, technology, website or legal obligations change.

The latest version will always be published on this page and the “Last updated” date will be revised accordingly.

17. Contact Us

For privacy questions, access or correction requests, or complaints, contact:

The Nourishing Body Co Pty Ltd t/a Salon Snack Co
ABN 56 645 649 430
Email: hello@salonsnackco.com.au